Refund policy
Color & Product Appearance
Please note that product colors may appear slightly different depending on your screen settings, monitor calibration, lighting conditions, and photography environment.
We make every effort to display our products as accurately as possible. However, slight variations in color, tone, texture, or finish may occur between the product images shown online and the actual item received.
Some lifestyle images may include digital enhancements or styling adjustments to better showcase the product in a home setting. The actual product design, materials, and dimensions remain as described in the product details.
Minor differences in color appearance, tone, or finish do not qualify as a product defect or reason for a full refund.
Damaged, Defective or Wrong Item
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide the following:
- Clear photos or videos showing the issue
- Photos of the outer packaging
- A photo of the shipping label
If the issue is not reported within 48 hours, we may be unable to verify whether the damage occurred during transit and may not be able to fully evaluate the claim.
Resolution Policy
We will review each case individually and provide the most appropriate solution based on the nature and severity of the issue.
Functional damage
If the damage affects the product’s functionality or safe use, we will offer a suitable solution, including:
- A replacement (subject to availability), or
- A full refund if replacement is not available.
Cosmetic damage
If the damage is cosmetic only, such as:
- Surface scratches
- Small dents
- Minor paint marks
- Slight deformation that does not affect functionality
we may offer a partial refund or compensation based on the severity of the issue.
Please note that minor cosmetic imperfections may occur during international transportation and do not qualify for a full refund if the item remains fully functional.
Who Covers the Return/Exchange Shipping Cost?
We accept returns within 14 days after receiving the order.
For items that arrive damaged, defective, or incorrect due to our error, we will be responsible for providing an appropriate solution.
For all other return requests, including:
- Change of mind
- Personal preference
- Color expectations
- Size or style preference
the return shipping cost will be the responsibility of the customer.
HomeinFun does not reimburse return shipping costs paid by customers.
If you are returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking information.
Shipping costs from the original order are non-refundable.
A full refund will only be issued after the returned product is received and inspected in its original condition.
Important Notes
International furniture items may experience minor cosmetic wear during long-distance shipping.
Claims without complete documentation (photos, packaging, and shipping label when applicable) may not be approved.
Damage caused by use, installation, modification, assembly errors, or improper handling after delivery is not covered.
Can I Cancel an Order?
You can cancel an order within 12 hours of placing the order by contacting us via email.
Please understand that cancellation requests cannot be accepted once your order has started processing, production, or preparation for shipment.
For customized or made-to-order products, cancellation is not possible once production has started.
If an order is cancelled at the customer's request before shipment, payment processing fees charged by the payment provider (typically around 5%) may be deducted from the refund amount.
What If I Entered a Wrong Shipping Address?
Customers are responsible for reviewing their shipping address and contact information before completing their purchase.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed. If an incorrect address is provided, customers should contact the shipping carrier or the recipient at the original address to assist with delivery.
If a package becomes undeliverable due to an incorrect, incomplete, or invalid address, it may be held by the carrier and eventually returned or discarded according to the carrier’s procedures.
If the package is returned to our warehouse, any refund may be issued after deducting applicable shipping costs and fees.
If you notice an incorrect shipping address, please contact us immediately at:
We will do our best to assist, but additional charges or limitations may apply depending on the carrier.
Refunds or exchanges will not be issued solely due to incorrect shipping information provided by the customer.
Unclaimed Package & Redelivery Policy
Customers are responsible for monitoring tracking updates and collecting their packages in a timely manner.
If a package is returned, abandoned, or otherwise affected because it was not collected within the carrier’s required timeframe, international shipping costs may apply.
If a customer requests redelivery after a package is returned due to non-collection, additional shipping fees must be paid before the package can be resent.
Customers will have 7 business days to arrange payment for redelivery. If payment is not received within this timeframe, the package may be considered abandoned and no refund may be issued.
If a package remains unclaimed at a local warehouse for an extended period, we are not responsible for damage or loss caused during storage.
We strongly recommend tracking your package regularly and contacting the carrier promptly if delivery issues occur.