Shipping policy

 

Do you ship internationally?
We do ship internationally and offer free international standard shipping in many countries!

 

All our prices include duties and taxes — no additional fees upon delivery.

 

When will my order ship?
Most in-stock items are shipped within 3-10 business days. Some customized items or made to order items may need extra production time. 

How long is the delivery time after dispatched?

Most oversized products will be shipped via sea freight due to their size and weight.

We do not guarantee arrival dates for International oversized packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier's end.
Except for special circumstances, the following table outlines the typical shipping times.

*Tracking Information: Please note that because oversized products shipments are sent via sea freight, tracking is not available from the time the order leaves our warehouse until it arrives at the destination country. Once the shipment reaches the destination port and is handed over to the local courier, tracking information will become available and you can monitor the final delivery to your address.

 

Damaged or Wrong Item
For items that are damaged or wrong item shipped, please send us a photo of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to process your claim. We will provide you with free return or refund.

For damaged items, please accept the package and take clear photos (product + outer box + shipping label) within 48 hours. Refusing international packages without proof may result in no refund/replacement. Refused packages will be returned to the local overseas warehouse and may be destroyed by the carrier. They will not be sent back to our warehouse (China). In such cases, no refund will be issued.

 

Who covers the return/exchange shipping cost?
We can accept any return within 14 days after receiving.We will be responsible for any item haves arrived damaged or wrong item shipped. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does HomeinFun reimburse for return shipping costs incurred by the customer. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Shipping costs for orders outside of US are always the responsibility of the customer.

Can I cancel an order?
You can cancel an order within 12 hours of placing the order by sending us an email. Once your order starts to process, we cannot cancel it.

 

Unclaimed Package & Redelivery Policy

If a customer fails to claim the package in a timely manner, resulting in a return or other issues, please note that international shipping costs are substantial. In such cases, after deducting both outbound and return shipping costs, the remaining amount may be less than or equal to the value of the item itself, meaning no refund will be issued.

In line with standard industry practices followed by major international e-commerce platforms (such as Amazon and independent stores), if a package is returned due to non-collection and the customer requests redelivery, a new shipping fee must be paid before the package is resent. Customers will have 7 business days to arrange payment for redelivery; otherwise, the package will be considered abandoned, and no refund will be issued.

Additionally, if a package remains unclaimed at a local warehouse for an extended period (over 2 weeks), we are not responsible for any damage that may occur during this time. Customers must contact the local logistics company directly for any claims. If a package remains unclaimed for 30 days, it will be automatically deemed abandoned, and no refund or compensation will be provided.

To avoid additional fees and potential issues, we strongly recommend tracking your package regularly and ensuring timely collection.

 

What if I entered a wrong shipping address?
Once your order is shipped out, there is nothing much we can do to amend the shipping address. If you have entered an incorrect address, you will need to get in contact with the residence of the address you had originally provided to receive your package. If this address does not exist, insufficient, or undeliverable, it will be hold temporarily by the shipping carrier and eventually discarded if not claimed in time. While the tracking online might say the package returned to sender, it was in most cases being hold at some processing station of the shipping carrier (not in our hands). Those packages will be discarded by the carrier if not claimed in a timely manner. In this case, shipping fee will be deducted from refund after the product is returned to our warehouse in perfect condition. To avoid that, please keep tracking the your package.

If you notice an incorrect shipping address, please email service@homeinfun.ca with your order details immediately. We will do our best to help resolve it with the shipping carrier. There is no guarantee and may occur extra charge for the change of address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect or undeliverable address.